Our Policy

Return  Policy
  1. All clearance items purchased on brevousa.com are final sales and cannot be exchanged or returned.
  2. Merchandise cannot be returned if washed or worn and must be in original packaging.
  3. Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of this receipt. yomoko items sell quickly, so contact us as soon as possible to make exchanges.
  4. You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked.
  5. Brevo is not responsible for lost or damaged packages.
  6. You will not be reimbursed for your return postage
  7. You will not receive a refund for your original charge until we receive your returned item.
Shipping Policy
  1. All deliveries are pending approval and merchandise availability.
  2. Orders are processed Monday-Friday. We do not ship Saturdays, Sundays, or holidays.
  3. Changes can only be made within 1 hour of placing an order.
  4. Watch for an email from us after placing order. We may need additional information to process your order.
  5. Brevo USA is not responsible for lost or stolen packages.
Cancellations

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to support@brevousa.com to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to BREVO are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.